On December 30, 2004, the General Administration of Quality Supervision, Inspection and Quarantine announced the Provisions on the Responsibility of Repairing, Replacing, and Returning Household Automotive Products (Draft) (hereinafter referred to as the "three-package vehicle draft"). The draft will solicit opinions from the public on the date of promulgation, and January 10 is the final deadline for submission of comments. After the publication of the draft, the relevant departments of the state will gather the reasonable opinions and suggestions of the parties and further improve the automobile three-bag regulations. The draft Three Guarantees Regulations specify the repair, replacement, and return responsibility of auto product sellers, manufacturers, and repairers (Three Guarantees Liability). Under the general principle of “who is responsible for salesâ€, the three repairs, replacements, and refunds are made. Specific regulations. The draft stipulates that the three-pack vehicle validity period is two years or 40,000 kilometers, whichever comes first; if the three-pack expiration date of the worn-out part does not reach the three-pack validity period of the vehicle, the manufacturer clearly indicates the three-package vouchers or product instructions for use. On the vehicle three bags and loss of three bags from the seller's invoice date. The repairer shall provide free maintenance to the consumer for no less than two times during the period of validity of the entire three-carriage package. The specific maintenance contents shall be in accordance with the manufacturer's instructions for use. Repairers should fill out maintenance and repair records in a serious, complete, and truthful manner. In addition, during the period of validity of the Three Guarantees, if the quality of the automobile product fails to function properly or it is impossible to drive, the repairer should provide on-site repairs or provide reasonable haulage costs. Where repairs take time (including waiting for spare parts to be repaired) for more than 2 days, the repairer shall be responsible for providing spare cars for consumers, or the repairer shall negotiate with the consumers and give the consumers reasonable compensation for transportation expenses. Today is the last day of the draft solicitation. If consumers have their own opinions or suggestions on the draft, they can submit amendments to AQSIQ through the website of the AQSIQ (www.aqsiq.gov.cn) and the website of the AQSIQ Defective Product
management Center. According to the reporter Zhong Kun, the dealer: The manager of the market department of Hong Kong-Hong Kong-based Nissan Co., Ltd., Dongfeng Nissan Co., Ltd. had anticipated the arrival of an orderly era in the domestic automobile market. A few years ago, Dongfeng Nissan had already established a set of automobiles. Quality claim terms. In addition to such measures, the Hong Kong-Hong Kong Nissan Motor Co., Ltd. itself also has a set of systems that specifically address the issue of vehicle quality as a supplement. When manufacturers' compensation measures are difficult to solve consumer problems, Hong Kong-Hong Nissan's own system can ensure maximum protection of the interests of consumers. Last year, we made a similar amount of compensation of 200,000 yuan for consumers. In fact, we have always believed that such measures as "three guarantees" are passive terms. Whether it is manufacturers or distributors or only actively take care of various services to ensure the best interests of consumers. Zhongpeng’s market leader: Wang Kun recalled by Mazda6 last year made many consumers feel the benefits personally. Several hundred owners of Zhongpeng’s recall service expressed satisfaction with this measure when filling out the questionnaire. In fact, after several years of development, the domestic auto market is gradually entering an era of orderly competition. Similar to the "Three Guarantees" measures and the auto recall system have already been implemented in developed countries. In the middle of last year, FAW Mazda Motor Co., Ltd. has already started preparations for the relevant parties. The recalls that were conducted concurrently with the Mazda headquarters in Japan and the current "warm winter delivery" measures being implemented by Zhong Peng all show that FAW Mazda's determination to protect the interests of consumers. Consumer Voice: Mr. Zhao: The car has finally begun to implement the “Three Guaranteesâ€. It has been said that for a long time the Chinese automobile market must be in line with international standards. This is the real beginning. Ms. Wang: Is there a difference between the "Three Guarantees" policy and general merchandise? Consumer awareness in this area is still very small. In fact, such policies and regulations require the dealers who sell cars to understand. "Three Guarantees" is to protect the rights and interests of consumers, but now even if other types of commodities, such policies are not implemented very well. It is hoped that after the policy comes out, it will be able to get the attention of the relevant departments and really attach importance to the rights and interests of consumers. The reporter Zhong Kun
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