Accessories and training double protection Weichai LNG gas engine service

The China Trucking Network reporter wrote an article entitled “The LNG Trucks Make the Xinjiang Market an Outstanding New Year” article, which mentioned that Shaanxi Auto, Dongfeng Commercial Vehicle, Beiben, and Liberation all had their own development in the Xinjiang LNG market. The reporter could not help but think that the Weichai ’s Natural gas engines have become the largest supply company in Xinjiang and the entire country's LNG market. Faced with the after-sales service issues most concerned by users, how does Weichai guarantee LNG product after-sales service? The China Truck Network reporter interviewed Wang Jiangang, director of the Weichai Xinjiang office, as an example.

Digital Proof: 3 Million to 15 Million Parts Guaranteed Xinjiang Supply

In 2012, Weichai's spare parts reserves in Xinjiang increased from 3 million to 10 million, nearly three times the growth rate to ensure that parts supply Xinjiang market.

Wang Jiangang mentioned that during the early stage of promotion of Weichai LNG in Xinjiang, all parties involved in the promotion of LNG belonged to the groping state. Including Weichai, there were certain deviations in grasping the supply of spare parts; coupled with poor road conditions in Xinjiang, especially in mining areas such as Wucaiwan and Nangmaohu are more serious. Some users are not very familiar with the use of LNG vehicles. At the same time, the promotion of LNG vehicles in Xinjiang is more flexible than that of diesel vehicles, and some underfunded users can also purchase LNG vehicles. As a result, some problems were encountered during the early stage of promotion, such as the delay in the training of accessories and service stations. Wang Jiangang told reporters that Wei Chai was keenly aware of the problem. After years of development, he continued to increase the investment in accessories and service stations for the Xinjiang market. In 2012, the stock of spare parts reached 15 million, oil was put into 20 million, and there were 5 to 6 million accessories for natural gas engines. Weichai has 3 offices in Xinjiang, which can flexibly coordinate the characteristics of Xinjiang in sparsely populated areas. Wang Jiangang Until then, the input of Weichai engine parts in Xinjiang has met the needs of the Xinjiang market.

System Training Guarantee Service

In addition to meeting requirements on accessories, Weichai also increased its training efforts. Wang Jiangang mentioned that before natural gas engines enter the Xinjiang market, Weichai has trained service stations, distributors and users. Nowadays, users have a certain understanding of natural gas vehicles and can diagnose minor problems on their own.

At the same time, the Weichai Xinjiang office further intensified the training of service stations, equipment investment, personnel input, etc. In response to service station rotation training, all new service stations must first go to Weichai headquarters Weifang for system training, and the headquarters will also send Engineers entered Xinjiang for special training; Arrangement of service station engineer's service in mines to provide on-site guidance to users; The office also increased the cost of mine services and mobilized the enthusiasm of engineers; Large customers must also receive training before buying a car; dealers sell vehicles. At the same time, retailers should also be trained and issued instructions, and a series of measures should be taken to ensure that training work is in place.

Related Links: Weichai Gas Engine Information